RESEARCH ON DEVELOPING MARITIME TRANSPORT SERVICE INFORMATION PORTAL FOR FREIGHT FORWARDING AND LOGISTICS COMPANIES IN VIETNAM

Tóm tắt

This study proposes the development of a maritime transport service information portal, designed as a digital platform to help logistics companies connect with and serve their own customers more efficiently. Notably, the system is built as a transferable product, allowing each company to customize and integrate its own logistics services. Based on a survey of over 50 logistics companies and customers, the findings reveal that current service access remains limited due to fragmented information, lack of transparency, and manual processes. To address these issues, the research introduces a portal with key features such as realtime vessel schedule lookup, automatic price quotation, online service booking, electronic document management, and customer support via chatbot. In addition, the study emphasizes the importance of a userfriendly interface. The proposed portal is expected to promote digital transformation, streamline operational processes, and enhance the quality of logistics services in Vietnam.