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Abstract
Container freight transport is growing strongly worldwide. In this context, the efficiency of container terminals operations has become an important factor, contributing to improving the competitiveness of international seaports. Hai Phong is a gateway for international trade, with a national-level general port cluster, including many container ports. With the increasing presence of container ports, competition between ports is increasingly fierce, so it is necessary to identify factors affecting port operation efficiency to improve the competitiveness of ports. The study analyzes the importance of factors affecting the efficiency of container terminals in Hai Phong, including theoretical basis, research methods and empirical results. Data were collected through a survey of 26 experts and calculated using the Delphi method and the Analytical Hierarchy Process (AHP) model. The research results show that the most important factor affecting the operational efficiency of the terminals is the location of the terminals, the least important factor is human resources, thereby making recommendations to improve the operational efficiency and services of container terminals in Hai Phong.