Keywords
How to Cite
Abstract
With the rapid development of technology and the trend of digital transformation in port operations, warehousing, and depots, container depot operators have shifted towards attracting customers and competing based on the level of technology application in depot operations. Therefore, businesses providing container depot services need to focus on selecting suitable suppliers and operational software to optimize operational efficiency and improve service quality for their enterprises. In this study, the integrated Fuzzy AHP-TOPSIS model is proposed to evaluate and select software providers for container depot operations. Firstly, the Fuzzy AHP hierarchical analysis method is used to build the weight set for evaluation criteria, consisting of eight criteria: service quality, cost, reliability, company reputation in the industry, level of information sharing, system customization flexibility, quality of warranty and maintenance management, and geographical location. Next, the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) ranking model is used to evaluate and rank suppliers, selecting the best supplier for the enterprise.